Contact Us
Contact Us

Frequently Asked Questions

About BWA

The BWA is a regional, wholesale water provider serving multiple member cities and communities in Brazoria County and Rosenberg in Fort Bend County. Additionally, we provide water to Dow, Inc. and two local prison units. We deliver safe, reliable drinking water that meets or exceeds all state and federal standards.
BWA is governed by a seven-member board of directors, with representatives appointed by our member cities. Those cities are Angleton, Brazoria, Clute, Freeport, Lake Jackson, Oyster Creek and Richwood.
Our primary source is surface water from the Brazos River, via the Harris and Brazoria reservoirs.
At the Brazosport Water Authority, we carefully treat and deliver high-quality water to each of our member cities. Once the water reaches a city’s storage tank, the local utility takes over daily management and distribution through their own pipes and systems. That’s why your city may be the best point of contact if you have questions about water once it’s in your neighborhood. We each play an important role in making sure your water stays safe, clean, and dependable.

Water Quality & Safety

The BWA is a regional, wholesale water provider serving multiple member cities and communities in Brazoria County and Rosenberg in Fort Bend County. Additionally, we provide water to Dow, Inc. and two local prison units. We deliver safe, reliable drinking water that meets or exceeds all state and federal standards.
Water characteristics can change for a variety of reasons. The usual reasons are seasonal changes in raw water characteristics, city blending of surface water and groundwater, or even chlorine disinfection conversions may be the cause – but the water remains safe.
To maintain water quality, we periodically switch from chloramine disinfection to free chlorine for a short time. This is a routine process used by many water providers.

Billing & Service

No. Each member city or utility district bills its own customers. Please contact your city’s utility office for questions about your account, rates, or service interruptions.
Report service issues directly to your city’s utility department. BWA provides wholesale water to our member cities, who maintain the local water lines.

The Brazosport Water Authority provides water to your city, but we do not set up individual customer accounts. To start water service at your home, please contact your city’s utility department directly. They will help you establish your account, schedule service, and answer any billing questions. If you’re unsure who your water provider is, your city hall can point you in the right direction.

Emergencies & Outages

Follow all city-issued guidance. Updates will be posted on your city’s website and social media, and BWA will coordinate with local officials to keep the public informed.

If your home or business is served by a private well and not connected to a city water system that receives water from the Brazosport Water Authority, the boil water notice does not apply to you. Private wells are separate from the public water supply. However, if you have any concerns about the safety of your well water – especially after flooding or loss of power – you may want to have it tested at an authorized testing facility before using it for drinking or cooking.

BWA shares information with our member cities, who notify residents through their alert systems, websites, and social media.

Rates & Conservation

BWA sets wholesale rates charged to our member cities. Each city determines its retail rates for residents and businesses.
Simple steps like fixing leaks, running full loads of laundry/dishes, and watering lawns in the early morning or evening can make a big difference.
Yes. As required by state law, BWA maintains drought contingency and conservation plans. Each city also has their own drought and conservation plan.

Our job is to make sure there’s enough safe, reliable water for today and for future generations. To do that, we:

  • Plan ahead with state and regional partners to secure future water supplies.
  • Embark on innovative and proactive projects like the BWSC Reservoir expansion and a desalination plant so we will always have backup options.
  • Keep our treatment plants, pipelines, and equipment updated to reduce leaks and improve efficiency and reliability.
  • Promote water conservation through drought plans and community education.
  • Work closely with cities, industries, and developers to prepare for growth in Brazoria County.

These steps help ensure that no matter how our community grows or how weather patterns change, we’ll have a dependable supply of high-quality water.

Community & Education

We partner with schools, civic groups, and nonprofits to provide water education presentations.
Yes! Please contact us to schedule a speaker or educational program.

Contact & More Information

Contact us by phone at 979-297-2715 and by email at info@bwawater.org. Our office is located at 1251 FM 2004, Lake Jackson, TX. For billing or service questions, contact your city utility department directly.
Visit our website or follow us on Facebook for updates, water facts, and water quality information.

Beginning Tuesday, December 9th through December 30th , BWA will be conducting a TCEQ approved free chlorine conversion. During this time, you may notice a change in taste and odor. Rest assured that the water is safe for use and consumption.